This booklet is a Velocity Knowledge Special guide for employees of the London North Eastern Railway (LNER) over 100 pages its quite bulky for a staff guide]. It is specifically designed for the period from 14 December 2025 to 16 May 2026 [15.11]. The guide includes information on passenger safety and onboard services, such as catering options or First Class upgrades . It supports staff in delivering real-time journey information and utilizing tools like the LNER App for ticketing and other features.
